Quality Policy
- To maintain fairness, transparency, affordability, impartiality in the certification services to the satisfaction of all the stakeholders viz. primary producers, forest gatherers, processors, traders, consumers and all the accreditation bodies
- To completely detach the gap between affordability and reliability in the organic certification services.
- Make special efforts to reach out to marginal and tribal farmers and Small & Medium Enterprises (SMEs).
- Keep the Quality Management System updated to comply with all the requirements of operations. This would be done at least once in a year.
Quality Objectives
- Instill and sustain confidence in our certification services by taking feedback from all the stakeholders and accreditation bodies and incorporate these inputs in the quality system, periodically.
- Restrict customer complaints to less than 2% of the total operations.
- Training and capacity building inputs to all the relevant staff on the updates. This exercise would be done at least once in a year.
Impartiality & Confidentiality
GCS is committed to have impartiality on all its inspection and certification process and all persons involved in the inspection & certification process has to declare any potential conflicts of interest. GCS not allow commercial, fiscal or other pressures compromise impartiality.
The GCS Chairman or CEO is fully committed to safeguard and protect impartiality in organic certification activities.
GCS does not encourage the use of any third-party consulting companies. GCS shall provide clients with the confidence that client confidential and proprietary information shall not be disclosed. GCS has included protection regarding confidential information disclosure.