GCS QUALITY POLICY

    Global Certification Society (GCS) is committed to delivering credible, consistent, and impartial certification and support services in the organic sector.

    We ensure that all our activities are conducted in accordance with:

    • Applicable international standards, including ISO/IEC 17065
    • Relevant regulatory frameworks such as Indian NPOP, EU Organic Regulation (EU) 2018/848 and other applicable schemes

    Our commitments:

    1. Impartiality & Independence
      We safeguard the integrity of our certification processes by ensuring decisions are made free from commercial, financial, or other pressures.
    2. Competence & Professionalism
      We maintain a high level of technical competence through continuous training and qualification of personnel.
    3. Consistency & Reliability
      We apply certification procedures consistently to ensure reliable and reproducible outcomes across all operations.
    4. Transparency & Confidentiality
      We operate transparently regarding our certification procedures while ensuring strict confidentiality of client information.
    5. Compliance with Regulations
      We strictly adhere to all applicable organic regulations and accreditation requirements.
    6. Continuous Improvement
      We continually improve our management system through internal audits, reviews, and stakeholder feedback.
    7. Client Focus with Integrity
      While serving our clients efficiently, we prioritize the integrity of organic certification over commercial interests.

    Objectives of GCS

    The following measurable objectives are established to support the Quality Policy:

    1. Certification Integrity

    • 100% certification decisions reviewed independently
    • Zero confirmed cases of compromised impartiality

    2. Regulatory Compliance

    • 100% compliance with applicable standards (ISO 17065, EU 848, etc.)
    • Zero major non-conformities during accreditation or regulatory audits

    3. Competence Development

    • 100% of technical staff trained annually on relevant standards
    • Minimum 2 technical trainings per year per staff

    4. Client Satisfaction

    • Achieve ≥ 95% client satisfaction rating
    • Address 100% of complaints within defined timelines

    5. Internal System Effectiveness

    • Conduct at least 1 internal audit annually covering all processes

    6. At least 1 system improvement action implemented annually